Shipping, refund and Returns policy

We want you to be 100% Thrilled with your Heddle & Hide order. If you are not completely satisfied with your purchase, we are happy to offer you a full refund within 30 days of shipment. We offer $10 flat rate return shipping. Products must be in new, unused condition.
To start a return, email us at

Please note all Final Sale items are final sales.

Items lost or damaged in shipment/ defective: email us at and we’ll either issue you a full refund or replace the item if possible.


Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

Our lifetime guarantee: We believe that slow fashion should last a lifetime, which is why we try our best to craft pieces that are not only beautiful but will stand the test of time. In an effort to combat the throw away culture of fast fashion- If after 30 days you have an issue with your bag or accessory we will either repair the item, or of that is impossible we can exchange it for an item of the same or similar value. Please email us at to submit a repair request. While we stand behind our craftsmanship we will not replace a bag with regular wear and tear. Examples of these situations: we do not replace if your bag gets dirty, you spill something on it, or your dog chews a hole in your bag (ask us how we know this happens)… Please read more about caring for your bag here, and about our leather here.


We offer free US shipping on orders over $150, or $10 flat rate.

All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. At extremely busy times (holidays) processing time may increase. We will email you to let you know of any delays.

How do I check the status of my order?
You can check the status of your order anytime by logging in to your account. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available. If there is a problem with delivery please email us and we’ll get on it!

Shipping to P.O. boxes
We use USPS to ship to PO boxes

International Shipping: We do offer international shipping, buyer is responsible for shipping costs and any applicable taxes/tariffs.

If you have any further questions, please don’t hesitate to contact us at